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Making your Service Charge Payments

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Service Charge Information

The Service Charge covers your daily living expenses and personal support needs. Under national legislation, these are classed as Ineligible Service Charges and therefore cannot be paid through Housing Benefit within the Exempt Accommodation Service. You must cover this cost from your other income or benefits.

Utilities
  • Heating
  • Lighting
  • Hot water
  • Water rates
  • WiFi
  • Health & Safety
Support & Signposting
  • Access to a support worker
  • Referrals to specialist services
  • Guidance and signposting
  • Accessing resources
  • Benefit support
  • Property management
Payment Details

Your support worker will explain the exact service charge and payment frequency.

  • Payments can be made weekly or monthly via bank transfer.
  • Use the following format for payment reference:
    [Your Initials] [Room Number] [House Number] Example: SG R2 77
Bank Details

Account Name: STEP FORWARD LIVING EXPENSE

Sort Code: XX-XX-XX

Account Number: XXXXXXXX